Refund policy

GlowThrive Return & Refund Policy

Effective Date: July 18, 2026

At GlowThrive, your health and satisfaction are our top priorities. Because we deal with health and wellness products, we must enforce strict safety and hygiene standards. Please read our policy below to understand how returns, refunds, and exchanges are handled.

1. Return Window and Eligibility

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • Unopened and Unused: The product must be in the exact same condition that you received it.

  • Original Packaging: The item must be in its original packaging with all safety seals, shrink-wrap, and tags fully intact.

  • Proof of Purchase: You must provide the receipt or proof of purchase (such as your GlowThrive order number).

2. Non-Returnable and Exempt Items

Due to hygiene, safety, and regulatory reasons, certain types of health products cannot be returned under any circumstances once opened:

  • Opened Supplements: Any vitamins, powders, or dietary supplements where the outer seal or inner safety seal has been broken.

  • Perishable Health Goods: Items requiring specific temperature controls or products with short expiration dates.

  • Personal Care Products: Intimate health items, topical creams, or skincare items that have been unsealed.

  • Sale Items & Gift Cards: Items purchased on clearance, during final sale events, or digital gift cards.

3. How to Start a Return

To initiate a return, you must contact our support team first:

  1. Email Us: Contact us at support@glowthrive.com with your order number and the reason for the return.

  2. Review: If your return is accepted, we will send you a Return Shipping Label along with detailed instructions on how and where to send your package.

  3. Important: Items sent back to us without first requesting a return will not be accepted or refunded.

4. Shipping Costs for Returns

  • Customer Error / Change of Mind: If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for paying the return shipping costs. Original shipping fees are non-refundable.

  • Store Error: If the return is a result of our error (you received an incorrect or defective item), GlowThrive will cover all return shipping costs.

5. Damages, Defects, and Wrong Items

Please inspect your order immediately upon delivery. Contact us within 3 days of receipt if the item is defective, damaged, or if you received the wrong item.

To help us resolve this quickly, please include the following in your email:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the damaged or incorrect item and the packaging it arrived in.

6. Refunds Processing Time

We will notify you once we have received and inspected your returned item. We will let you know if the refund has been approved or rejected based on the condition of the product.

  • Approval: If approved, you will be automatically refunded on your original payment method.

  • Processing Time: Please note it typically takes 5 to 10 business days for your bank or credit card company to process and post the refund to your account.