Shipping policy

Shipping Policy

At GlowThrive, we are dedicated to delivering your health and wellness essentials safely and efficiently. Below you will find the details of our shipping procedures, timelines, and costs.

Order Processing Times

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

  • High-Volume Delay: You will receive another notification when your order has shipped. Processing may take longer during high-volume promotional events or holidays. 

  • Temperature-Sensitive Items: To preserve product freshness and integrity, items prone to melting or freezing may have restricted shipping schedules (e.g., only shipped Monday through Wednesday) to prevent packages from sitting in carrier warehouses over the weekend. 

Domestic Shipping Rates & Delivery Estimates

We calculate shipping charges for your order and display them clearly at checkout. 

  • Standard Shipping: 3 to 7 business days — $5.95 (Free for orders over $50).

  • Expedited Shipping: 2 to 3 business days — $9.95.

  • Express Overnight: 1 to 2 business days — Calculated dynamically at checkout. 

International Shipping

  • Availability: We currently offer international shipping to select countries. 

  • Rates and Estimates: International shipping rates change based on your location and will be calculated at checkout. Delivery typically takes 7 to 14 business days. 

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. GlowThrive is not responsible for these charges if they are applied; they are your responsibility as the customer.

Order Tracking & Status

  • Tracking Number: When your order ships, you will receive an email notification from us including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.

  • Support: If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at support@glowthrive.com with your name and order number, and we will look into it for you.

Address Verification & Lost Packages

  • Customer Responsibility: Please review and ensure you have entered the correct address at checkout. GlowThrive is not responsible for non-delivery or shipping delays due to incorrect or incomplete address information provided by the customer.

  • Stolen Shipments: GlowThrive is not liable for lost or stolen packages that are officially marked as "Delivered" by the shipping carrier. We highly recommend shipping to a secure location or monitoring tracking updates closely.

Damages & Product Integrity

  • Defective Items: In the event that your order arrives damaged or compromised in any way, please email us as soon as possible at support@glowthrive.com.

  • Required Documentation: Please include your order number and a photo of the item’s condition along with the packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution via a replacement or refund.